Estimates & Pricing: All estimates are based on the information provided at the time and may be revised if the scope of work changes. Any additional work not included in the original agreement may be charged at an hourly rate.
Materials: Materials may be supplied by AB1 Plumbing Services or provided by the customer. Where materials are supplied by AB1, the total cost will be included in the final invoice without itemised breakdown, unless requested.
Payment Terms: Payment is due in full upon completion unless otherwise agreed. Accepted payment methods: bank transfer, card, or cash. Late payments may incur charges in line with the Late Payment of Commercial Debts Act.
Cancellations: Cancellations within 24 hours of a scheduled appointment may be subject to a call-out charge.
Workmanship: All work is carried out with care and attention to a professional standard. While we do not offer a formal workmanship guarantee, we are committed to customer satisfaction and will always aim to put things right if there’s a concern.
Liability: AB1 Plumbing Services holds £2 million public liability insurance. We are not responsible for existing faults or issues arising from materials provided by the customer.
Access & Safety: Customers must ensure safe and clear access to the work area. Please keep children and pets away from the work zone for safety reasons.
Disputes: We aim to resolve all issues fairly and professionally. If no resolution is reached, matters may be referred to the Small Claims Court as a last resort.
Waste Removal: AB1 Plumbing Services is not responsible for removal of waste materials unless otherwise agreed. Disposal can be arranged at additional cost upon request.
Warranty on Supplied Parts: Manufacturer warranties apply to parts and appliances supplied by AB1 Plumbing Services. Customers are advised to retain proof of purchase and register warranties where necessary.
Quote Validity: All quotes are valid for 30 days from the date of issue unless otherwise stated.
Unforeseen Issues: If unforeseen issues are discovered during the job (e.g., hidden leaks, structural damage, or non-compliant systems), the customer will be informed immediately and a revised cost or solution may be provided.
Customer Responsibility: It is the customer’s responsibility to ensure all relevant permissions, consents, or landlord approvals are in place before work begins.